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General conditions on motorcycle rental

By signing this, the driver / s acknowledge having read and accepted the conditions detailed in this contract necessary for driving the vehicle.

You agree to respect the current traffic regulations at all times and take responsibility for any penalties that may arise from misuse or non-compliance with the regulations and for the duration of this contract. The own damages generated by the bad or reckless driving as well as driving under the influence of Alcohol or Drugs are NOT included , they exempt the Company from any responsibility.

The clauses of the rental contract can only be modified by written agreement signed by both parties. The company reserves the right to cancel reservations based on prior notice to the client.

In the event that any of the general conditions, set out in this contract, is breached, Ride On may terminate this contract at any time, demanding the return of the vehicle, and the owner hereby commits to deliver the vehicle as soon as possible to our base and not the amount paid will be reimbursed.

ARTICLE 1 – RENTAL REQUIREMENTS

1.1. For all displacement it will be essential to have Motorcycle Driving Experience (MINIMUM ONE YEAR). If the employee perceives that the customer does not drive the bike will not proceed to the delivery of the same and no payment will be refunded online.

  • Be over 21 years old for all models except 400cc and 700cc, which requires a minimum of 25 years.
  • Valid passport or ID.
  • Carnet original drive and vigor.
    • 49cc (AM or B with 1 year old)
    • 125cc (A1 or B with 3 years old)
    • 200cc and 300cc (A2).
    • 400cc (A2)
    • 700cc (A)
    • For driving licenses outside the EU or without an agreement with Spain, it will be necessary to present the International Driving License in addition to the original. (Inquire at your embassy before booking)
  • Booking bonus (Recommended)
  • Minimum experience of one year driving motorcycles.

1.2. Photos, photocopies or complaints and / or any other document other than the original card will not be accepted .

1.3. In the event that the Client does not meet the aforementioned conditions, the vehicle will not be delivered or the amount paid will be returned.

ARTICLE 2 – COLLECTION AND RETURN OF THE MOTORCYCLE

2.1. The Client receives the vehicle in perfect working order, including the two tires and accessories (keys, helmet and padlock). You should check it together with the person in charge of delivering the motorcycle; acknowledging being informed of the type of fuel that the vehicle requires; and committing to return said vehicle in the same conditions in which it is received, the client has one hour after the date of hire to detect any anomaly of the motorcycle.

The Client agrees to return the vehicle to Ride On at the scheduled date and time and at the place agreed in the rental agreement. The return of the Vehicle CANNOT BE in a different place from the one initially agreed.

2.2. If, for reasons beyond our Company’s control, the Client does not pick up the motorcycle at the time established in the reservation or contract, we will not extend the contract or pay the hours or days not consumed.

2.3. The delivery of the vehicle will be made at the time required by the Client in the online reservation form. In case the Client wants to collect before the requested time, he must pay the corresponding amount.

2.4. The return time previously requested by the Client must be respected WITHOUT EXCEPTIONS. In the event of not returning the motorcycle at the agreed time, RIDE ON gives 30 minutes of courtesy. After this time, the Client will be charged an extra day, plus an additional penalty for damages caused to the Company since it is not legal to circulate with an expired rental contract. The contract will only be terminated when the Client appears at the store where he must return the vehicle, with it and its corresponding keys and documentation.

2.5. Customers who select as a delivery and return point at a location outside our offices will be picked up by a private transfer and transferred to our headquarters for the delivery of the motorcycle, the collection and subsequent return of Customers at these locations will be subject to a timeframe. Ride On warns that due to traffic difficulties it can sometimes arrive before or after the agreed time.

2. 6.For reservations made online less than a day after delivery we have 6 hours of action. The client cannot claim any compensation for the wait, if any.

ARTICLE 3 – FINANCIAL REQUIREMENTS

3.1. In addition to the rental price. Motorcycle rental requires a deposit or bond. It may vary depending on the office and level of coverage contracted. All our rentals include basic insurance, the deposits to be paid in rentals with basic insurance are:

  • Peugeot Kisbee 49cc, Peugeot Tweet 49cc, Peugeot Tweet 125cc
    • Menorca: € 150
    • Mallorca: € 200
    • Barcelona: € 200
  • Peugeot Django 125cc, Yamaha Tricity 125cc, Kymco Super Dink 125cc
    • Menorca: € 250
    • Mallorca: € 300
    • Barcelona: € 250
  • Peugeot Citystar 200cc
    • Menorca: € 250
    • Barcelona: € 250
  • Peugeot Satelis 300cc, SYM Citycom 300i
    • Menorca: € 250
    • Barcelona: € 300
    • Mallorca: € 300
  • SYM Maxsym 400cc, Vespa Primavera 125cc
    • Barcelona: € 400
  • Honda Transalp 700cc
    • Barcelona: € 500

* The deposit may be reduced when hiring higher coverage (RIDER or PRO RIDER)

3.2. In no case can the deposit be used for an extension of the rent. Payment of the deposit must be made by credit / debit card or in cash. This amount does not cover the total of the alleged damages, assuming that the damages to the vehicle exceed the amount of the deposit must be paid by the Client. When the Client returns the vehicle together with the keys and the Company terminates the contract, the deposit will be returned. In the event that it has been paid by card and the rental period exceeds 28 days, it cannot be returned by credit card. The costs of the bank transfer for its return will be borne by the Client.

ARTICLE 4 – INCIDENTS AND THEFT

4.1. In the event of an accident or theft, you must contact the Police within 24 hours after the incident. Likewise, the pertinent complaint of the abduction must be made. You must notify the subtraction to Ride On by phone 971 576 958.

In the event of an accident with another vehicle, the Client must present Ride On within 48 hours after the incident, the friendly part, completed by both parties. In case of theft, you must present the complaint and the vehicle keys. If the client has not taken out all risk insurance and the vehicle does not appear before the end of the contract date, he must pay 80 percent of the value of the vehicle.

4.2. In the event that the vehicle is damaged due to a defect, not an accident, Ride On will replace the vehicle as soon as possible and within the established opening hours. In the event that a vehicle replacement is not possible, Ride On will refund the amount corresponding to the days not enjoyed in the contracted rate.

4.3. The Client expressly acknowledges and accepts what is stated in the previous paragraph and waives any compensation if necessary.

4.4. The Driver / Client is responsible for the vehicle and for the damages caused during the rental unless the Leasing Company obtains the acceptance of the total or partial responsibility by a third party.

4.5. In the event of an accident, the vehicle will not be replaced, the contract will be terminated and the money will not be returned for the remaining days of the rental.

4.6. The damages that the client may generate will be subject to valuation of the company and subsequent budget by the Lessor. This implies that the deposit / bond cannot be returned until the value of the repair is certified with a provisional budget.

ARTICLE 5 – FUEL

5.1. No fee includes fuel. Ride On will deliver the motorcycle to the Rider with a full tank. The Client must return the motorcycle with a full tank. In case of shortage of gasoline, you will be charged, as a refueling service by time and displacement that must be performed by the Company to complete the deposit, the following rates:

  • Peugeot Kisbee 49cc, Peugeot Tweet 49cc, Peugeot Tweet 125cc
    • Price: 15 €
  • Peugeot Django 125cc, Vespa Primavera 125cc, Yamaha Tricity 125cc, Kymco Super Dink 125cc, Peugeot Citystar 200cc, Peugeot Satelis 300cc, SYM Citycom 300i, SYM Maxsym 400cc, Honda Transalp 700cc
    • Price: 25 €

5.2. All our bikes use 95 Lead Free gasoline. If there is any error in the refueling and as a consequence the motorcycle suffers any damage, the repair will be entirely carried out by the Customer.

ARTICLE 6 – MAINTENANCE

6.1. The Client cannot repair the vehicle without prior written authorization from the company.

6.2. Vehicle maintenance and lubrication are included in our rates. (Punctures and / or tire changes resulting from vehicle misuse are not included.)

6.3. The mechanical wear due to the reasonable and normal use of the vehicle is assumed by Ride On .

6.4. It is the Customer’s obligation to stop the Vehicle when any anomaly in the Vehicle’s operation is detected. The Client must contact Ride On at 971 576 958 or the roadside assistance company.

6.5. In case of damage to the vehicle, as well as its accessories and complements and / or theft thereof , the corresponding charge will be made to the Client for the following concepts and amounts that will be available to the client in each office:

  • Plastics: knocks, rubs, dents or deformations.
  • Crystals / mirrors: pitting, slits, losses, subtraction.
  • Lights: broken housings.
  • Tires: flat tires.
  • Cabin: upholstery, dashboard, belts. Accessories: loss, subtraction. Subject to expertise by the company Empresarg SL

In the event of loss of keys, they must be paid by the Client. The cost of the motorcycle key will depend on the model of the rented motorcycle. The cost of the padlock key is € 25, the trunk key is € 10 and the displacement for the delivery of keys or motorcycle locksmith is € 50.
In case of loss of the padlock you must pay it. The cost is € 25 and the displacement to deliver the keys or open the motorcycle is € 50.

ARTICLE 7 – ROAD ASSISTANCE

7.1 The Roadside Assistance Service is included in the rate if the damage is typical of the motorcycle and the collection of the same is 15km around the Barcelona store, 25km in Palma de Mallorca and throughout the island in the case of Menorca. In case the distance is greater, the company will provide the Client with the telephone number of the crane service that must be contracted. The company will not be responsible for the payment of this service that will be borne by the client.

ARTICLE 8 – ADDITIONAL VEHICLE COVERAGE

8.1. ADDITIONAL COVERAGE


    • RIDER COVERAGE (ALL RISK)

BARCELONA : Covers damages to third parties, damages to the vehicle as well as total, partial destruction, loss of the same and / or theft with a franchise according to the category of the vehicle:
– Category A: € 500
– Category B: € 750
– Category C: € 2000
– Category D, K : € 2,600
– Category E: € 4,500
– Category F, H; € 1,700

MENORCA / MALLORCA : Covers damage to third parties, damage to the vehicle as well as total, partial destruction, loss of the same and / or theft WITHOUT excess.

Both in Barcelona and in Menorca / Mallorca it does not cover:
– Lost and / or broken keys
– Broken drum (except if the problem comes from a motorcycle malfunction)
– Punctures (does not include rescue as a result of it)
– Assistance in road due to lack of gasoline or loss of keys, helmets, padlock.
– In the event of an accident, the collection of the motorcycle is at the Customer’s expense.
– In case of adding fuel that does not correspond to that of the motorcycle, the repair will be at the Customer’s expense.
– In no case is loss and / or breakage of accessories and personal belongings included.
– Accidents caused by alcohol and / or drugs will not be covered.
– In no event coverage covers assistance medical personal injury. If you need medical assistance, call Emergencies at 112.


    • PRO RIDER COVERAGE (ALL RISK PREMIUM)

BARCELONA: Covers all types of accident caused by chance, damage to third parties, damage to the vehicle as well as total, partial destruction, loss of the same and / or theft with a franchise according to category of vehicle: – Category A, B : € 150 – Category C : € 500 – Category D, K: € 800 – Category E: € 2000 – Category F, H; € 300 




MENORCA / MALLORCA: Covers all kinds of accident caused by chance, damage to third parties, damage to the vehicle as well as total, partial destruction, loss of the same and / or theft WITHOUT excess. 

Both in Barcelona and in Menorca / Mallorca the following will be covered:
– Damage to third parties
– Tire punctures (in no case tire breakage)
– Breakage of the keys (only covers one breakage. In no case will their loss or forgetfulness, such as for example under the seat)
– Replacement vehicle in case of accident and breakdown (Mallorca / Barcelona: within a radius of 15km around where the Ride ON office is located . Menorca: the whole island)
– The destruction partial or total of the vehicle.
– Breakage of vehicle accessories such as helmets, trunk and padlock. (In case of breakage of accessories such as helmet, padlock or keys, only the first break would be covered, never the second break, having to be paid by the Client)
– Accidents caused by the effects of alcohol and / or drugs will not be covered.
– In no event coverage covers assistance medical personal injury. If you need medical assistance, call Emergencies at 112.


    • PRO RIDER + RAIN COVERAGE (ALL RISK PREMIUM):

(SERVICE AVAILABLE ONLY FOR BALEARICS)
Rain coverage, in addition to including the same service as Pro Rider Coverage (All Risk Premium) gives you the option, in case of rain on the day of return, to leave the vehicle at your hotel or apartment for later collection by Ride On . – This service does not include refueling or the transfer of Clients. The customer must always return the vehicle full of gasoline. – In no event coverage covers assistance medical personal injury. If you need medical assistance, call Emergencies at 112.

8.4. Inexperienced drivers will only be able to contract Basic Coverage, being exempt from RIDER Coverage, PRO RIDER Coverage (All Risks Premium) and PRO RIDER + RAIN Coverage.

8.5. The Client accepts that he has been duly warned that neither the insurance company, nor the extra coverage of Ride On have medical assistance of any kind, whether in hospitals, clinics and / or any other type of public or private establishment, nor for the Policyholder, nor for the passenger, if any. Neither will they have coverage for sick leave of any kind, as a result of falls, accidents, etc., either because of the driver assigned in the contract or because of a third party or for accidental causes. The company will in no case provide the Client with the information of the insurance company.

ARTICLE 9 – SUITCASE TRANSFER SERVICE

9.1. The service of delivery and collection of suitcases in hotels has a cost that will be specified on the Company’s website. This rate includes delivery to the hotel or address and collection, said cost cannot be divided.

9.2. Being the service contracted through the website and / or in any of our offices, it may be canceled before being enjoyed, the charge not being applied. In the event that the service is canceled having already enjoyed a section or delivery, no money can be returned, since this service is not fractional.

9.3. The delivery and / or collection time will be determined by the Company based on our work forecast. The Client must be attentive to the contact telephone number in case there is any type of problem to speed up the delivery route. If not, the latter will return the suitcases to the ship so that the Client can pick them up during opening hours or, if the Client requests it, they will be included in the following route at an additional cost.

9.4. The suitcases will be delivered to the reception of your hotel, in case of private accommodation or that do not have a reception, it will be the Client who must always be available depending on the schedule that the delivery person agrees.

9.5. Ride On is not responsible for partial or total loss of objects, partial or total breakage of the suitcase. It is forbidden to leave electronics in the suitcase (computers, tablets , phones) as well as money and other valuables. If the client does not comply with this rule, the company will not be responsible for said objects without exception.

9.6. It is your obligation to inform the company of the address of your accommodation, you must also inform your accommodation that Ride On will leave the bags at the reception.

ARTICLE 10 – USE OF THE VEHICLE

10.1. The Client agrees to use and drive the vehicle in accordance with the basic rules of driving, circulation and in accordance with the specifications for use of the type of vehicle.

10.2. The Client is strictly prohibited from leaving Spanish territory with the motorcycle rented from Ride On .

10.3. The Client is prohibited from circulating outside the urban area of ​​Barcelona with 49cc motorcycles as well as circulation on the motorway and / or motorways.
For the rest of displacements (125cc, 200cc, 300 cc, 400cc and 700cc) it is prohibited to leave Spanish territory in the case of offices in the Peninsula. In the case of offices in Menorca and Mallorca, it is prohibited to leave the island where you rented the vehicle, regardless of the cylinder capacity, unless authorized in writing by the company.

10.4. The Client is not authorized to carry passengers. In the event that the Policyholder carries a passenger, he will do so at his own risk.

10.5. Only the person or persons identified and accepted by Ride On in the rental agreement are authorized to drive the vehicle , provided they are over 21 or 25 years old depending on the model rented and are holders and possess a valid and valid driving license .

10.6. The Client agrees to keep the vehicle, use the padlock provided and park it in a safe and properly parked place when it is not used, and not to keep the documents inside it and thus avoid major damage in the event of theft.

10.7. It is forbidden for the Client to assign, rent, mortgage, pledge, sell or in any way give the vehicle a guarantee. You are prohibited from changing any technical characteristics of the vehicle or making any kind of modification of its exterior and / or interior appearance (except with the written authorization of Ride On ).

10.8. The transport of the vehicle on board any type of boat, truck or means of transport is not allowed (unless expressly authorized in writing by the Lessor).

10.9. In case of a Fine, the Client will be responsible and will pay the same as soon as possible. As well as, you must pay Ride On an amount for Administrative Management. If it is the case that the Customer withdraws the vehicle, the charge for picking it up at the municipal deposit will be € 50.

10.10. No amount is refundable in case of return of the vehicle prior to the expiration date of the contract.

ARTICLE 11 – EXTENSION AND CANCELLATION OF THE CONTRACT

11.1. In case the Client wants to extend the contract, he must notify Ride On . Said extension will be subject to the availability of vehicles and availability of the Company, upon payment and renewal of the contract. For said expansion and / or renewal, you must go to one of our offices. No extensions and / or renewals are made in any other way than personally. The holder of the contract must do the management in our office.

11.2. In case the Client wants to cancel the reservation, he must notify Ride On . They can cancel free of charge if: – Barcelona: 24 hours before the date and time of delivery of the motorcycle. – Menorca / Mallorca: 10 days before the date and time of delivery of the motorcycle. In the case of being within the term, the money previously paid by the Client will be returned. The credit will be made directly to your credit / debit card. In the event that the cancellation is made with less time than indicated above, the money paid will not be returned.


ARTICLE 12 – DISCLAIMER OF LIABILITY

12.1. Empresarg SL is not responsible for delays or blockages in the Internet network caused by deficiencies or overloads as well as any other electronic system.

12.2. The impossibility of giving the Service or allowing access for any reason.

12.3. In the event that the user wishes to submit a claim to www.rideon.es, he may send a letter to our headquarters at Calle Gustavo Mas, 21. CP 07760 Ciudadela de Menorca, Balearic Islands, Spain.

ARTICLE 13 – APPLICABLE LAW AND JURISDICTION

These General Conditions will be governed by the Spanish Legislation, which will be applied in what is not provided in the same in terms of interpretation, validity and execution. The parties expressly submit to the courts and tribunals of the place, compliance with the obligation to settle any controversy that may arise in the interpretation and / or execution of these General Contracting Conditions.

 

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