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General Conditions for Vehicle Rental

By signing the contract, the driver(s) declare that they have read and accepted the conditions detailed in this document, which are necessary for driving the vehicle.

ARTICLE 1 – RENTAL REQUIREMENTS

1.1. Experience and age requirements:
For all vehicles, it is necessary to have experience riding motorcycles — at least one continuous year — or, in the case of cars, more than three years of experience. If the person in charge considers that the client does not have the necessary skills to drive the vehicle — motorcycle or car — the vehicle will not be delivered and the online payment made will not be refunded.

For 125cc motorcycles and their electric equivalents, the driver must be over 21 years old.
For motorcycles of 300cc or more, the minimum age is 25 years.
For cars, the minimum age is 25 years.
A valid and current physical passport or ID card must be presented.
The driving licence must be original and valid:

125cc: A1 or B with 3 years of experience.
200cc and 300cc: A2.
350cc or more: A2 or A.
Cars: B licence.

For licences issued outside the EU or without an agreement with Spain, it will be necessary to present an International Driving Permit together with the original licence. International licences obtained online are not accepted; only physical licences issued by the body equivalent to Spain’s DGT are accepted.
A minimum experience of one continuous year riding motorcycles is required.

1.3. If the client does not meet these requirements, the vehicle will not be delivered and the amount paid will not be refunded.

RESPONSIBILITIES OF THE CONTRACT HOLDER AND AUTHORIZED DRIVERS

ARTICLE 2 – VEHICLE PICK-UP AND RETURN

The contract holder is responsible for ensuring that both they and any additional drivers comply with the conditions established in the contract. If these conditions are breached, Ride On may take legal action, such as removing the vehicle or demanding its return through legal proceedings.

Responsibilities when picking up the vehicle

Invoicing:
The invoice will be issued in the name of the contract holder. Once signed, it cannot be modified. If the invoice is required in the name of a company, this must be requested before formalizing the contract.

Vehicle inspection:
The holder must inspect the vehicle before using it together with the staff present at pick-up and notify any discrepancy regarding damages or accessories specified in the contract. The client undertakes to return the vehicle in the same condition in which it was received, on the date, at the time, and at the place agreed. The return must be made exclusively at the agreed location.

Acceptance of the vehicle’s condition:
By signing the contract and the annex, the holder accepts the condition of the vehicle, the accessories present, and the recorded damages. Any damage not previously identified will be attributed to the holder.

Installation of extras: If accessories such as child seats are rented, the client will be responsible for their installation.
Acceptance of conditions: By signing the contract, the client accepts the general and specific rental conditions.

2.2. If, for reasons beyond our company’s control, the client does not pick up the vehicle at the agreed time, the contract will not be extended and the unused hours or days will not be refunded.

2.3. The vehicle will be delivered at the time requested by the client in the online booking form. If the client wishes to pick it up earlier, they must pay the corresponding additional amount.

2.4. The agreed return time must be respected without exception. The contract will end when the client delivers the vehicle, the keys, and the documentation to the indicated store.

2.5. If the client selects a delivery and return point outside our offices, they will be provided with a private transfer to our headquarters for delivery of the vehicle. These transfers are subject to traffic and possible schedule variations.

2.7. In Menorca, bookings made after 23:00 p.m. will have an additional charge of €50 for out-of-hours pick-up.

ARTICLE 3 – DEPOSIT

3.2. The deposit may not be used as an extension of the rental. Payment of the deposit must be made exclusively by credit card, unless the client decides to contract the Rider rate, which also requires a credit card. In the Rider rate, this amount does not cover all possible damages, so if the damages exceed the amount of the pre-authorization, the client must pay the difference.

Debit cards are not accepted for the Rider rate.

Once the client returns the vehicle together with the keys, the company will consider the contract ended. The deposit will be refunded within a maximum period of 30 days. If the rental exceeds 28 days, the refund will not be made by card. Bank transfer costs for refunding the deposit will be the client’s responsibility.

Available vehicle groups

Group Y: Piaggio Liberty 125cc
Group I: Vespa Primavera 125cc
Group Q: Piaggio 300cc
Group P: Piaggio 350cc
Group U: Nerva electric
Group H: Yamaha Tricity 125cc
Group L: Kymco Super Dink
Group R: Vogue 625cc
Group K: BMW R 1250cc GS
Group O: Vogue 900cc
Group HN: Honda ADV 350cc
Group T: Honda ADV 750cc
Group AS: Honda NT 1100cc
Group CO: Fiat Panda
Group CA: Fiat Cabrio
Group CU: Evo 4
Group CI: Fiat Doblo

Excesses and pre-authorizations

ARTICLE 4 – INCIDENTS AND THEFT

4.1. In the event of an accident or theft, the client must contact the Police within a maximum period of 24 hours and submit the corresponding report. In addition, the theft must be reported to Ride On by calling 971 576 958.

If the accident involves another vehicle, the client must deliver to Ride On the accident report signed by both parties within 24 hours following the incident. If it is not delivered, the coverage will be cancelled and the client must fully cover the damages.

In the event of theft, the client must present the police report together with the keys of the stolen vehicle. If the client has contracted the Rider rate and the vehicle is not recovered before the end of the contract, they must pay 100% of the corresponding excess. If they have Pro Rider or Premium K&G and do not present the keys and the police report within 24 hours after the theft, they must pay 100% of the excess of the Rider rate.

4.4. The driver/client is responsible for any damage caused to the vehicle during the rental, unless liability by a third party is accepted.

4.6. Damages caused by the client will be assessed by the company and an estimate will be provided. The deposit will not be refunded until the repair cost has been determined.

ARTICLE 5 – FUEL

5.1. No rate includes fuel. Ride On will deliver the vehicle with a full tank and the client must return it in the same condition. If it is not returned full, a refueling service will be charged.

ARTICLE 6 – MAINTENANCE

6.1. The client may not carry out repairs without prior written authorization.

6.2. Maintenance and lubrication are included, but not damages resulting from misuse, such as punctures or tire changes.

6.3. Mechanical wear from normal use is the responsibility of Ride On.

6.4. The client must stop the vehicle if any anomaly is detected and contact Ride On or roadside assistance.

6.5. Any damage to the vehicle or its accessories will be charged to the client, including plastics, glass, lights, tires, cabin, upholstery, and other accessories. Loss of keys will also be charged to the client.

ARTICLE 7 – ROADSIDE ASSISTANCE

7.1. Roadside assistance service is included for problems inherent to the vehicle within the following limits:

15 km around our offices in Barcelona and Valencia
25 km in Palma de Mallorca
The entire island of Menorca

If the vehicle is located farther away, the client must hire and pay for the towing service.

ARTICLE 8 – ADDITIONAL COVERAGE FOR VEHICLES

Rider Rate — Basic

Coverage: third-party damage. Non-refundable and non-modifiable.
Conditions: only covers drivers authorized in the contract.
Validity: valid only during the period specified in the contract. If the vehicle is returned late, the coverage is cancelled.

Pro Rider Rate

Total Comfort Coverage: only for authorized drivers. Refundable before 24 hours prior to delivery. Non-modifiable.
Validity: valid only during the agreed period. If returned late, the coverage is cancelled.
Only covers one accident per contract.
Replacement vehicles will not have the coverage of the previous vehicle.
If the same model is not available, one with similar characteristics will be delivered.
Ride On may end the contract if it considers that the accident may have occurred due to lack of experience or knowledge of the driver.

Benefits:

Protection against collision damage without excess.
Protection against theft without excess.
Coverage of specific items, including punctures, assistance and/or vehicle replacement.

Premium K&G Rate

Coverage: exclusive to authorized drivers. Refundable and modifiable up to 12 hours before delivery.
Validity: only valid during the period specified in the contract.

Benefits:

Collision damage without excess.
Theft damage without excess.
Coverage of specific parts: tires, rims, mirrors, glass, locks, and battery.
Coverage for loss, breakage, or locking-in of keys.

ARTICLE 9 – PENALTIES

Charges for breakage, deterioration, loss, theft, or robbery of accessories

Vehicle stickers: €45 per unit
Vehicle documentation: €60
Tray: official valuation according to model
Top case — motorcycles only: €80
Helmet — motorcycles only: €60
Spare wheel: official valuation according to model
Antenna: €30
Emergency triangles: €60
Vest: €20

Charge for tire repair

See price table

Charge for breakage, loss, theft, or robbery of keys

Minimum penalty of €250, plus an additional penalty equivalent to one day of rental according to the current daily rate.

Charge for fuel error

Minimum penalty of €300, which may reach the value of the full excess of the vehicle.

Penalty for vehicle replacement

In the event of negligence, exclusion of coverage, or breach of obligations, a penalty of €100 will be applied.

Charge for special cleaning

€80 for special dirt such as mud, dirt, animal hair, sand, or cigarette butts.
€180 for deeper treatments such as cement, plaster, excrement, vomit, or stains on upholstery.

Charge for smoking inside the vehicle

Penalty of €120.

Charge for returning the vehicle to another office

€15.

Charge for late return

Ride On offers a 30-minute courtesy margin, provided that it was established at the time of booking.

If the vehicle is not returned at the agreed time:

the contracted coverage will be invalidated,
a penalty of €30 will be applied,
recovery costs will be added, with a minimum of €350 if the vehicle has been reported as not returned after 24 hours,
the current daily rate will also be charged for each day of delay.

If Ride On is more than 30 minutes late in delivering the vehicle, the client will be compensated with €30.

Charge for running out of battery

€90 as roadside assistance if the client drains the vehicle battery and intervention by company staff is required.

ARTICLE 9 – LUGGAGE TRANSFER SERVICE

9.1. The luggage pick-up and delivery service at hotels has a cost specified on the company’s website. It includes both delivery and pick-up and cannot be split.

9.2. The service may be cancelled before it is used without charge. If it has already begun, the amount will not be refunded.

9.3. Delivery and pick-up times will be determined by the company according to its operational planning.

9.4. Luggage will be delivered to the hotel reception. In accommodation without reception, the client must be available.

9.5. It is the client’s obligation to provide the full address of the accommodation and inform the accommodation of the delivery.

9.6. Deliveries will not be made in old town areas or places without direct vehicle access.

9.7. The service allows the transport of up to two suitcases per rented motorcycle and one backpack.

ARTICLE 10 – VEHICLE USE CONDITIONS

10.1. The client undertakes to use the vehicle in accordance with driving and traffic rules.

10.2. It is forbidden to leave Spanish territory with the vehicle, unless expressly authorized in writing.

10.3.

49cc motorcycles: circulation outside the urban area of Barcelona or Valencia is prohibited, as well as on dual carriageways and motorways.
Higher-capacity motorcycles: circulation outside Barcelona or Valencia is permitted, including motorways and dual carriageways, within a radius of 15 km.
In Menorca and Mallorca, it is forbidden to leave the island where the vehicle was rented.

10.4. The client is not authorized to transport passengers.

10.5. Only persons accepted in the contract may drive the vehicle.

10.6. The client must keep the vehicle in good condition and must not leave the documentation inside.

10.7. It is forbidden to transfer, rent, sell, mortgage, or modify the vehicle.

10.8. It is not permitted to transport the vehicle by boat, truck, or other means, unless expressly authorized.

10.9. If the vehicle is removed by the authorities, the cost of recovering it from the municipal impound lot will be €80 for motorcycles and €160 for cars.

10.10. No amount will be refunded in the event of early return.

10.11. No coverage includes special upholstery cleaning or interior damage.

10.12. Extraordinary cleaning of cars will have an additional cost. Stains on upholstery will cost €180.

10.13. Damage to the underside of the car is not covered.

10.14. If the client has an accident outside legal traffic routes, no coverage will apply.

ARTICLE 11 – EXTENSION AND CANCELLATION OF THE CONTRACT

11.1. If the client wishes to extend the rental, they must notify Ride On. The extension will depend on availability and approval by the company.

11.2. Cancellations must be made in writing to cancelaciones@rideon.es, indicating the booking number. For non-refundable rates there will be no refund, except for Premium K&G and Pro Rider, which allow cancellation free of charge up to 24 hours before the start of the rental.

ARTICLE 12 – NO SHOW — RENTAL NOT CARRIED OUT

A “no show” will be considered in the following cases:

If the client does not appear at the counter on the agreed date and time.
If the client appears but does not meet the booking conditions or has any outstanding debt with the company.

Courtesy periods

Direct bookings: margin of 24 calendar hours from the scheduled pick-up time.
Bookings through intermediaries: margin of 6 working hours from the scheduled pick-up time.

In both cases, this is subject to vehicle availability.

Refund policy

In the event of a “no show”, the booking amount will not be refunded.

ARTICLE 13 – PAYMENTS AND METHOD OF PAYMENT

12.1. The holder of the bank card used for the rental undertakes to pay all corresponding charges.

12.2. The client must pay any additional charges arising from loss, damage, or misuse of the vehicle.

12.3. Payment must be made by physical credit card — VISA or MasterCard/Maestro. Bank transfer is not permitted.

ARTICLE 14 – DISCLAIMER OF LIABILITY

12.1. Ride On Scooter Rental S.L. is not responsible for delays or blockages on the Internet network or other electronic systems.

12.2. Nor is it responsible for the impossibility of providing the service or allowing access for any reason.

12.3. If the user wishes to file a complaint with www.rideon.es, they may send a letter to the headquarters at Calle Gustavo Mas, 21, CP 07760, Ciudadela de Menorca, Balearic Islands, Spain.

ARTICLE 15 – APPLICABLE LAW AND JURISDICTION

These General Conditions shall be governed by Spanish law. The parties expressly submit to the courts and tribunals of the place of performance of the obligation to resolve any dispute arising from the interpretation and/or execution of these General Contracting Conditions.